Sean Taylor gave evidence at the Welsh Affairs Committee on how to make the country a global tourist destination.
15 June 2022
The director of Zip World has said Wales needs a rebrand to make it more attractive to UK and international tourists, and “get away from sheep, wet weather and… rugby”.
Sean Taylor gave evidence to the Welsh Affairs Committee on Wednesday and said the nation should instead promote its adventure tourism destinations, “amazing” food and drink, and numerous heritage sites.
Mr Taylor was joined by Penderyn Distillery chief executive Stephen Davies, Portmeirion Cymru’s Ian Roberts, and Paul Lewin from FFestiniog and Welsh Highland Railways, who all agreed the country is often “overshadowed” by Scotland, Ireland and England due to its comparatively “weak” brand.
“Its a complicated and long-term strategy how we build brand Wales, and I think we definitely need to get away from sheep, wet weather and – even as a president of my local rugby club – rugby as well. Because football has come to the fore now,” Mr Taylor said.
“If you look at the brand in Wales it is fairly weak compared to the Irish brand and the Scottish brand in particular.
“At the moment, I think we get overshadowed quite a bit. You’ve got the Royal Family down in London, you’ve got tartan and Loch Ness in Scotland and in Ireland you’ve got Guinness.”
Other suggestions included more use of the country’s name Cymru, rather than the English version Wales, and putting an emphasis on the Welsh language.
“The language needs to be weaponised as an advantage, not a threat,” Mr Taylor said.
“I feel like there’s often negative connotations about the language. But our international and English visitors love the use of the Welsh language.
“We get school groups from England and by the time they leave they can say ‘bore da’, ‘prynhawn da’, ‘croeso’. They love it, they embrace it.”
Zip World has three locations in North Wales, one of which is home to the fastest zip line in the world.
Mr Roberts, from Portmeirion, the Italianate tourist village, said: “We’ve always put a strong emphasis on the culture, tradition and the language. Over 90% of the people who work in Portmeirion speak Welsh.
“We believe that tourists who come to Portmeirion enjoy hearing the language and they enjoy hearing that it’s a vibrant and alive language.
“We think it could be used more, including the use of the term Cymru other than Wales,” he added.
“As we’ve seen with the Welsh football team, they’ve really developed, on and off the pitch, the use of the Welsh language, and the use of Cymru has been a huge factor in that.”
The businesses called on the Welsh Government to increase its tourism budget, as it is a devolved power, to improve communication about Wales’ identity and why people should visit.
Mr Lewin, who manages the UK’s longest heritage railway, said: “We don’t have a crisp, clear proposition for Wales. And a brand for a country will need to be built on a common theme.
“On a day like today it is shouting out at us that what is common to all the tourist attractions in Wales is the setting. It is the wonderful environment, the wonderful scenery and how accessible it is compared to many other places.”
Penderyn boss Mr Davies, who is soon to open a third distillery in Swansea and exports Welsh single malt whisky to over 40 countries, said: “Actually when you come across the Severn Bridge you don’t feel you’re in a country that’s selling itself.
“There’s a huge opportunity to improve communication with visitors that do come into Wales, because they’ve come here, they’ve made the effort, let’s keep them here or bring them back.
“And to sell a much more premium message to people thinking of coming but who haven’t been here yet.”